FAQ
MATERIALS & CONSTRUCTION
What materials are used in your helmets?
Aluminum shell construction with premium materials throughout.
ORDERS & SHIPPING
Can I cancel my order?
If you need to cancel, contact us at info@ttandco.com as soon as possible before shipping. Orders marked "No Cancellation" on the product page cannot be canceled.
How do I cancel my order?
Contact info@ttandco.com before your order ships.
Can I place a bulk order?
Yes, bulk orders are welcome.
What is the international shipping cost?
International shipping runs USD 40.
How long does shipping take?
Standard items reach you about one week after order placement. Custom-built helmets vary in production time - check individual product pages for specific timeframes.
Is shipping included in the price?
No, shipping costs are separate from the product price.
Which shipping carrier do you use?
FedEx handles all our shipments.
INVENTORY & AVAILABILITY
How can I check product availability?
Items that can be added to your cart are in stock and ready to ship.
When will out-of-stock items be available?
Out-of-stock items have no set restock date. Contact info@ttandco.com for specific item inquiries.
RETURNS & EXCHANGES
Can I return products?
Returns accepted within 30 days of delivery for unused items in new condition. See our Return Policy for complete details.
Can I exchange for a different size?
Exchanges are possible within 30 days of delivery for unused items in new condition. Please note that items received through exchange cannot be returned. See our Return Policy for complete information.
Who pays return shipping for size exchanges?
Return shipping costs are your responsibility.
What if my helmet arrives damaged?
Contact us within 30 days of delivery. See our Return Policy for the process.
How should I package my return?
Pack the helmet in its original condition, place it in the helmet bag, and secure it for shipping.
Which shipping carrier should I use for returns?
Ship returns via FedEx, DHL, or USPS.
SIZING & FIT
How do I choose the right size?
Measure your head circumference and match it to our size chart. Measure around your forehead, above your ears, and at the widest part of the back of your head. For accuracy, take 3-5 measurements and use the average, as hair volume and measuring technique can affect results.
PRODUCT INFORMATION
Can TT&CO helmets be worn on the road?
Absolutely. Most of our helmets meet Japanese (SG) and American (DOT) safety standards. Some models are decorative only - always check individual product descriptions. Our diverse collection lets you match helmets to your machine, riding style, and personal look.
PRIVACY & SECURITY
Where can I find your privacy policy?
Our privacy policy is available at our Privacy Policy or Shopify's Privacy Policy.
How is my personal information handled?
We collect personal information strictly for order processing, shipping, and customer support. All data is securely managed through Shopify.
Is my credit card information secure?
Yes. Our site uses Shopify's platform with SSL encryption to protect your payment information.
PHYSICAL LOCATION
Do you have a physical store?
The Helmet House Tokyo is our showroom located on the first floor of TT and Company Tokyo Head Office in Edogawa, Tokyo. We offer numerous display models available for trying on, allowing you to experience the fit, size, color, and texture firsthand. All purchases are shipped to customers.
Hours: 11:00-16:00
Note: As manufacturing occurs in the back of the facility, the store entrance remains locked. Upon arrival, please call 03-6638-8805 or email info@ttandco.com.
Closed: New Year's, Obon (Japanese summer holidays), during events, and other occasions. The store may occasionally close without notice.